Refund Policy
Draft for owner review. Confirm these terms match how you want to operate before launch.
Every Invite Craftly invitation is made to order for one event, so our refund terms depend on how far design work has progressed.
| When you ask | Refund |
|---|---|
| Before you submit your event details | Full refund |
| After details are submitted, before your first proof is sent | 50% refund |
| After your first proof is sent | No refund (included revisions still apply) |
| Premium / custom services after the questionnaire is reviewed | Concept fee of $150 retained; remainder refunded if no concept has been delivered |
If something goes wrong on our side
If we cannot deliver your invitation within 10 business days of our stated timeline for reasons within our control, you may request a full refund. If a hosted invitation is unavailable for an extended period because of our error, contact us and we’ll make it right with a fix, a partial refund, or a credit.
How to request a refund
Email invitecraftly@gmail.com with your order number. Approved refunds are returned to the original payment method; your bank may take 5–10 business days to post it.
Please contact us before opening a dispute with your bank so we can help directly.